Betting Rules

1. General rules and account requirements

These rules apply to sports, racing, markets and other betting products made available through Bitdreams Casino. A particular event or market may have additional terms displayed on the relevant betting page. If a specific market rule differs from a general rule, the specific rule will generally apply to that market. You should read the information shown for each market before placing a bet and should not place a bet if you are unsure how it will be settled.

You must be legally permitted to use online betting services in the place where you are located. Players in Australia should use betting services only in a manner that complies with applicable Australian laws and any other laws that apply to them. You are responsible for understanding the requirements that apply to your location. The availability or display of a market does not necessarily mean that the product is lawful or available in every jurisdiction.

You must use your own account and provide information that is accurate, complete and current. An account must not be shared, transferred, sold or used by another person. You are responsible for keeping your login details secure and should notify Bitdreams Casino promptly if you believe that your account has been accessed without permission.

• Only one person may use an individual betting account.
• You must meet the applicable minimum age requirement before placing a bet.
• You must not place bets on behalf of another person or allow another person to control your account.
• You must not use the service for unlawful activity, fraud, market manipulation or another prohibited purpose.
• You must follow applicable identity, account and payment verification procedures.
• You must not attempt to avoid account restrictions or responsible gambling controls by opening or using another account.

Account checks may be requested before betting activity, withdrawals or other account functions can be completed. You may be asked to confirm your identity, age, location, payment method or source of funds where this is required by applicable terms or law. Failure to provide requested information may delay an account review or restrict access to some services.

Bitdreams Casino may restrict, suspend, refuse or close an account where this is permitted by applicable terms or law. This may include circumstances involving suspected fraud, unlawful conduct, technical misuse, inaccurate information, responsible gambling concerns or a breach of these rules. Any review will be handled in accordance with the applicable terms and legal requirements.

2. Placing and accepting bets

Before placing a bet, check the event, participant, selection, market, odds, stake and any conditions shown on the betting slip. You are responsible for checking that the information is correct before confirming the bet. Adding a selection to a betting slip does not, by itself, mean that a bet has been placed or accepted.

A bet is accepted only when the website confirms acceptance or records the bet in your account history. A submitted request may be rejected, remain pending or be returned for confirmation before acceptance. If odds, market information or other details change while a bet is being submitted, the bet may be accepted at updated terms, returned for confirmation or declined.

• A bet must be placed using funds available in your account or another approved payment method.
• The stake and potential return shown at confirmation should be checked before submission.
• Once accepted, a bet cannot normally be changed, cancelled or withdrawn by the player unless a specific feature or rule allows it.
• A bet may be rejected where the market is closed, unavailable, incorrectly displayed or affected by a technical problem.
• Bets may be subject to minimum or maximum stakes, market restrictions, account restrictions or other limits displayed on the website.
• A bet may remain pending until the event or a relevant part of the event has been completed or verified.
• Where a cash-out or early settlement feature is offered, it is optional, may not always be available and is subject to the terms displayed when the request is made.

The time shown on the website may be used to identify when a bet was submitted or accepted. You should not rely on a bet being accepted until confirmation is displayed. Internet delays, device problems, browser issues, payment interruptions and other technical conditions may affect a submission. If a bet appears duplicated, remains pending or does not appear in your history, avoid placing the same bet again until you have checked its status.

If you receive an error message or the website behaves unexpectedly while a bet is being placed, check your account history before submitting another bet. A request may have been received even if the confirmation page did not load correctly. Bitdreams Casino may investigate duplicated or disputed transactions using account records, system information and transaction history.

Odds, combinations and market information

Odds represent the potential return for a selection and may change before a bet is accepted. The odds applying to an accepted bet are those confirmed at acceptance, subject to any correction, obvious error or voiding rule that applies. For combination bets, every selection must generally be settled under the relevant market rules unless a specific combination rule states otherwise.

Some selections may be incompatible, restricted or unavailable for combination. Where the betting slip identifies a possible change to odds, stake or potential return, you should review the updated information before confirming. You are responsible for ensuring that the final betting instructions match your intention.

Bets must be made for genuine recreational or lawful purposes. Attempts to exploit a software fault, use unauthorised automated tools, interfere with the website, manipulate betting activity or obtain an improper advantage may lead to a review of affected bets and the account. Where allowed by law, bets connected with fraudulent or prohibited conduct may be cancelled or handled under the applicable terms.

3. Results, settlement and corrections

Bets are settled using the result and conditions applicable to the relevant market. The market description will normally identify what counts as the result, including the relevant event, competition, participant, venue, scheduled time and any other qualifying condition. Similar markets may have different settlement requirements, so you should read the market wording carefully before placing a bet.

Results may be based on official information, an event organiser, a recognised results provider or another reliable source selected for the market. A provisional result may be changed if the original result is corrected, withdrawn or found to be inaccurate. Settlement may therefore be reviewed or amended where necessary to reflect the proper result under the applicable rules.

• If an event is abandoned, postponed, interrupted or not completed, settlement will depend on the relevant market rule.
• If a participant does not start or take part as required, the applicable non-runner or non-participation rule may apply.
• If a market is offered on an incorrect event, participant, venue or other material detail, affected bets may be declared void.
• If a dead heat or tied outcome applies, the relevant dead-heat or tie rule may determine how the bet is settled.
• If a result is subject to a later official correction, affected bets may be re-settled where permitted.
• If a bet contains an obvious error, it may be corrected or cancelled in line with the applicable terms and legal requirements.
• If a market is suspended or closed at an inappropriate time, the affected bets may be reviewed under the relevant market rule.

A bet may be declared void when the market cannot be settled fairly or when a stated voiding condition occurs. Where a bet is void, the stake will generally be handled according to the relevant market rule. A selection in a multiple bet may be removed while the remaining selections continue, unless the applicable rule requires a different outcome.

For live or in-play markets, information may be delayed and conditions can change quickly. The availability of a live display does not guarantee that all information is current. A bet placed after a material event may be subject to review where the market was not suspended in time or where the bet was accepted due to a technical or information error.

You should keep your own record of bets and check the settlement shown in your account. If you believe that a bet has been settled incorrectly, raise the issue through the support channel shown on the website and provide the relevant bet reference, event, market and reason for your concern. A review may require checking account records, market rules, transaction information and the result source.

Errors and technical issues

Although reasonable care is taken when publishing markets and processing bets, an obvious price, description, result, settlement or technical error may occur. An obvious error can include information that is clearly inconsistent with the market, event or surrounding prices. Where an error is identified, Bitdreams Casino may take reasonable steps to correct the error and handle affected bets in accordance with the applicable terms, while observing any legal obligations.

If a system fault causes a bet to be accepted, settled or displayed incorrectly, the affected transaction may be reviewed. A technical issue does not automatically create a right to a particular return or settlement. Any correction will be made using the relevant market rule, account records and applicable legal requirements.

4. Fair play, responsible betting and changes

Betting involves financial risk and outcomes are uncertain. You should only bet with money that you can afford to lose and should never treat betting as a way to repay debts or secure an income. Set a personal budget before you begin and stop when that budget has been reached. Avoid betting when affected by alcohol, medication, stress, anger or any condition that may affect your judgement.

• Do not chase losses by increasing stakes or betting more frequently.
• Take regular breaks and keep track of the time and money you spend.
• Do not borrow money, use essential household funds or use credit to continue betting.
• Do not allow another person to use your account or place bets for you.
• Use available account controls, limits, breaks or self-exclusion options if you need help managing your activity.
• If betting is causing concern, speak with a suitably qualified support service or health professional.

You may request information about the responsible gambling tools available through the website. Controls may affect your ability to deposit, place bets or access the account, and some requests may not be reversible during the selected period. Details of available tools and the process for using them are provided through the relevant account or support areas.

Bitdreams Casino may update these Betting Rules from time to time to reflect changes to the service, markets, technology or applicable law. The version published on the website is the current version. Changes will apply from the stated effective date or, where no date is stated, from publication. Bets already accepted will generally be handled under the rules that applied when they were accepted, unless a correction, legal requirement or specific rule requires another approach.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules do not limit any rights or protections that cannot lawfully be excluded. By continuing to use the betting services after an update, you confirm that you accept the revised rules.

If you have a question about a market, bet, result or settlement, review the relevant market information and your account history first. Further assistance is available through the support options displayed on the Bitdreams Casino website. Please do not send sensitive account or payment information through an unsecured channel.