Privacy Policy | Bitdreams Casino

Information we may collect

To provide an online casino service, we may handle information that identifies you, relates to your account, or helps us understand how the website is used. The information collected depends on the services you use, the choices you make and the information required to meet operational, security and legal responsibilities.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, contact information, username, account preferences and correspondence with customer support. We use these details to create and administer your account, provide assistance, respond to enquiries and communicate important information about the service.

Verification and financial information

Where verification is required, we may handle identity or age verification information, including documents or information supplied to confirm who you are. We may also handle payment details, deposits, withdrawals, account balances, transaction records and information about activity on your account. This information supports account administration, transaction processing, fraud prevention, safer gambling processes and compliance with applicable obligations.

Technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device information, operating system, language settings, approximate location, pages visited, session information and referral details. We may also collect information through cookies and similar technologies. This helps us operate the website, maintain security, understand performance, remember preferences and improve the user experience.

How we use personal information

Personal information is used for purposes connected with providing, managing and protecting the casino service. We aim to collect and use information that is reasonably relevant to these purposes and to handle it in a responsible manner.

To register, verify and maintain your account.
To provide website features, account services and customer support.
To process deposits, withdrawals and other account transactions through relevant service providers.
To confirm identity, age and account ownership where checks are required.
To identify, prevent and investigate fraud, suspicious activity, misuse of the website and security incidents.
To meet record-keeping, reporting and other legal or compliance obligations that apply to the service.
To monitor and improve website performance, functionality, accessibility and security.
To send service messages, such as account, security or transaction updates.
To send marketing communications where permitted and where you have provided the required permission or have otherwise indicated that you wish to receive them.
To manage disputes, enforce applicable terms and protect the rights, property and safety of the website, players and relevant service providers.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is needed for account administration, security, transactions or legal obligations.

Some information may be required before an account can be opened, maintained or used. If requested information is not provided, certain services or features may be unavailable, or we may be unable to complete a requested action.

Sharing, security and retention

When information may be shared

We may share relevant information with organisations and service providers that help operate the website or provide related services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support systems, professional advisers and other suppliers acting on our instructions. Information is shared only where it is relevant to the service, security, compliance or another permitted purpose.

Information may also be disclosed where we believe disclosure is necessary to comply with a lawful request, protect a person from harm, investigate suspected wrongdoing, enforce applicable terms, respond to a dispute or protect our rights and systems. If business operations change, information may be transferred as part of a permitted restructuring, sale or transfer of relevant services, subject to appropriate privacy requirements.

Keeping information secure

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for an authorised purpose. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and sign out of shared devices.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They may help the website remember settings, keep sessions working, measure performance, understand usage, improve security and support relevant communications. Some cookies are necessary for core functions, while others help with analysis, preferences or website improvement.

You can manage or delete cookies through your browser settings. Most browsers allow you to block some or all cookies, receive a warning before a cookie is stored, or remove cookies already on your device. If you disable cookies, parts of the website may not work as intended, and saved preferences may not be retained. Cookie controls do not necessarily remove information already collected for an account or transaction.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to confirm whether we hold information about you and request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date.

You may request deletion of your personal information where there is no continuing reason for us to retain it. Deletion may be limited where information is needed to complete a transaction, protect the service, investigate an issue, resolve a dispute or meet a legal or record-keeping requirement. In those cases, we will explain the relevant limitation where appropriate.

You can withdraw consent to marketing communications at any time. The simplest way to do this is to use an unsubscribe or preference control included in the relevant message, where available, or contact privacy support. Stopping marketing messages will not prevent us from sending essential service, account, security or transaction communications.

Making a data request

To exercise your rights, ask a question about this Policy, or make a privacy or data request, contact support@bitdreamscasino.click. Please provide enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before releasing, changing or deleting information, so that personal information is not provided to the wrong person.

We will consider requests within a reasonable timeframe and in line with applicable requirements. If a request cannot be completed in full, we will aim to explain why. We may update this Privacy Policy from time to time to reflect changes to the website, our practices or relevant requirements. The updated version will apply from the time it is made available on the website.